Shipping & Delivery Policy

Effective Date: June 26, 2026

Thank you for choosing Vezloo Smak Foods Private Limited. We are committed to delivering your orders safely, efficiently, and on time. This Shipping & Delivery Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

• All orders are processed after successful payment confirmation.
• Orders are typically processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During peak seasons, festivals, or promotional campaigns, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India through trusted courier and logistics partners.

For international orders and exports, please contact our sales team at info@vezloosmak.com for availability, shipping charges, and customs requirements.

3. Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote & Rural Areas: 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• We may offer Free Shipping on selected products or for orders above a specified purchase value during promotional campaigns.

5. Order Tracking

Once your order is dispatched:

• You will receive a confirmation via Email and/or SMS.
• A tracking number and courier details will be shared (where applicable), allowing you to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will make delivery attempts as per their standard delivery policy.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or failure to accept the package, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transportation disruptions
• Courier operational issues
• Incorrect shipping information provided by the customer

Vezloo Smak Foods Private Limited shall not be held liable for delays caused by circumstances beyond our reasonable control.

8. Damaged or Incorrect Deliveries

If you receive:

• A damaged package,
• A defective product,
• An incorrect item, or
• A package that appears tampered with,

please contact us within 7 days of delivery with your Order ID and clear photographs or videos of the package and product. We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and contact details.
• Ensuring someone is available to receive the delivery.
• Inspecting the package upon delivery and reporting any issues promptly.

10. Contact Us

For any shipping or delivery-related queries, please contact us:

Vezloo Smak Foods Private Limited

Email: info@vezloosmak.com

Website: www.vezloosmak.com

Customer Support: +91 76547 14004