Return & Refund Policy

Effective Date: June 26, 2026

Thank you for shopping with Vezloo Smak Foods Private Limited. We are committed to providing high-quality food products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We offer a 7-Day Return Policy. You may request a return within 7 days from the date of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be in its original, unopened, and sealed packaging.
• The product must not be expired due to customer delay or improper storage.
• Proof of purchase (order ID or invoice) is required.

2. Eligible Return Reasons

Returns will be accepted only in the following cases:

• Wrong product delivered.
• Damaged or leaking product received.
• Expired product received.
• Product received in a tampered or opened condition.
• Manufacturing defect or quality issue.

3. Non-Returnable Items

For food safety and hygiene reasons, the following items cannot be returned:

• Products returned after 7 days from delivery.
• Opened, used, or partially consumed products.
• Products damaged due to improper handling or storage by the customer.
• Products purchased during clearance or special promotional sales (unless damaged or defective).
• Products without original packaging or proof of purchase.

4. How to Request a Return

To initiate a return:

1. Contact our Customer Support within 7 days of delivery.
2. Share your Order ID or Invoice Number.
3. Provide clear photographs or videos showing the issue.
4. Our support team will review your request and respond within 2–3 business days.

5. Refund Policy

Once your returned product is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refunds are generally processed within 7–10 business days, depending on your bank or payment provider.
• Shipping charges, if applicable, are non-refundable unless the return is due to our error.

6. Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

• Damaged products
• Incorrect products
• Defective products

Replacement requests are subject to product availability.

7. Cancellation Policy

Orders may be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

8. Contact Us

If you have any questions or need assistance with a return, please contact us:

Vezloo Smak Foods Private Limited

Email: info@vezloosmak.com

Website: www.vezloosmak.com

Customer Support: +91 76547 14004