Privacy Policy

Effective Date: June 26, 2026

Welcome to Vezloo Smak Foods Private Limited ("Company", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• PIN Code
• Payment Information (processed securely through payment gateway providers)
• Order History

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies

2. How We Use Your Information

Your information may be used to:

• Process and deliver your orders.
• Verify payments and prevent fraud.
• Provide customer support.
• Send order confirmations and shipping updates.
• Improve our products and website.
• Respond to your inquiries and requests.
• Send promotional offers, newsletters, and marketing communications (only where permitted by law or with your consent).
• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary, including:

• Courier and logistics partners
• Payment gateway providers
• Technology and website service providers
• Government or regulatory authorities when required by law
• Professional advisors, auditors, or legal consultants where necessary

All such parties are expected to protect your information and use it only for the purposes for which it is shared.

4. Payment Security

Payments made through our website are processed by secure third-party payment gateways. We do not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.

5. Cookies

Our website uses cookies and similar technologies to:

• Improve website performance.
• Remember user preferences.
• Analyze website traffic.
• Enhance user experience.

For more details, please refer to our Cookie Policy.

6. Data Security

We implement reasonable technical, administrative, and organizational security measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders.
• Provide customer support.
• Maintain business records.
• Comply with legal, tax, and regulatory obligations.
• Resolve disputes and enforce our agreements.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Withdraw consent where processing is based on consent.
• Opt out of receiving promotional communications.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their respective privacy policies.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any changes will be posted on this page along with the updated Effective Date.

Your continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Vezloo Smak Foods Private Limited

Email: info@vezloosmak.com

Website: www.vezloosmak.com

Customer Support: +91 76547 14004